Cancellation Policy

Last updated: 11 May 2026

This Cancellation Policy applies to all tours sold by The Tuscan Show Srl (VAT IT07531330483) directly through this website, WhatsApp, iMessage, or by phone. Tours sold through third-party platforms (e.g., GetYourGuide) are governed by the cancellation policy of that platform.

1. Cancellation by the Customer

You may cancel your booking by contacting us on iMessage or WhatsApp at +39 352 077 8429, or by email at info@thetuscanshow.com.

Refunds are processed back to the original payment method. The refund amount depends on when the cancellation is made, calculated relative to the scheduled tour departure time:

Time before tour Refund
More than 24 hours 100% full refund (processing fees included)
Less than 24 hours, or no-show No refund

2. Cancellation by The Tuscan Show

If we cancel a tour for any reason within our control (for example vehicle failure, staff unavailability, or operational issues), you are entitled to choose one of the following:

3. Weather Conditions

Tours run rain or shine. Most of the day is spent indoors (van, cantina, restaurant), and light rain does not stop the tour.

If weather conditions are severe enough that we decide to cancel the tour for safety reasons (for example a red weather alert, road closures, flooding, or snowstorm), section 2 applies: full refund or voucher, your choice.

The Customer cannot cancel with a refund based on weather alone, unless the cancellation is made by us.

4. Force Majeure

In case of events beyond the reasonable control of either party (for example natural disasters, strikes, war, civil unrest, government action, or pandemic restrictions), the tour will be cancelled. The Customer may choose one of the following:

5. No-Show

If the Customer is not at the agreed pickup location at the agreed pickup time, and cannot be reached on the contact phone number provided at booking, after a reasonable wait (typically 15 minutes) the booking is considered a no-show. No refund is due.

Customers should make sure their contact phone is reachable in Italy on the day of the tour and that the pickup address is correct.

6. Group Bookings & Private Tours

For Private Van Tours and group bookings of 5 or more guests, a custom cancellation policy may apply, as specified in the booking confirmation. In the absence of custom terms, this policy applies.

7. How to Request a Refund

To request a refund, contact us by:

Please include your name and the date of the booked tour. We process refunds within 7 business days of approval. Funds typically appear on your statement within 5–10 additional business days, depending on your bank.

8. Modifications to this Policy

We may update this policy from time to time. The version that applies to your booking is the one published on this page at the moment of booking confirmation. Material changes will not be applied retroactively to existing bookings.

9. Governing Law & Jurisdiction

This policy is governed by Italian law. Any disputes shall be subject to the exclusive jurisdiction of the Court of Florence (Tribunale di Firenze), Italy, except where mandatory consumer protection laws of the Customer's country of residence provide otherwise.

10. Contact

The Tuscan Show Srl
Via Tagliaferri 4, 50127 Firenze FI, Italy
VAT / P.IVA: IT07531330483
Email: info@thetuscanshow.com
Phone / WhatsApp / iMessage: +39 352 077 8429